November 09, 2021 Job Listing 1st shift

Desktop Support Technician

We are seeking a Desktop Support Technician for our Lowell, MA facility. This position provides extensive support to our internal clients specific to PC and MAC desktop hardware and operating systems. This position requires strong interpersonal skills while always incorporating the needs of the end user, as well as critical thinking to problem solve with technical solutions in a fast-paced environment. The successful candidate must be able to work independently and maintain a professional level of quality work and service.

Essential Responsibilities

  • Ensure the functionality of all PC/MAC desktops
  • Comply with established security rules, procedures, and guidelines
  • Provide extensive printer support
  • Assist with Help Desk process and Request system
  • Troubleshoot local server issues
  • Assist with local tape backups/restores
  • Be available for special projects as requested and occasional weekend on-call support coverage

Required Skills

  • Proficiency in Microsoft Windows 10 and above and MAC OSX
  • Knowledge of Microsoft Windows service equipment
  • Knowledge of TCP/IP configuration (DHCP, DNS, etc.)
  • Extensive knowledge of PC/MAC hardware and application knowledge
  • Extensive knowledge of MS Office 2013 and above and Office 365
  • Proficiency in Microsoft's WSUS/SCCM and Group Policy Objects (GPO)
  • Ability to troubleshoot hardware and software problems
  • Excellent written and verbal communication skills
  • Focused attention to detail, execution of tasks, and follow-up
  • Outstanding interpersonal skills and the ability to work independently and in a team setting
  • Ability to maintain multiple priorities

Required education/training

  • Associate degree in CS/CE or equivalent work experience
  • Minimum of 4 years’ industry experience
  • Minimum of 4 years’ experience as a Helpdesk Technician or relevant IT experience in a professional setting

DS Graphics | Universal Wilde offers a full benefits package including medical, dental, vision, 401(k), Company-paid life and disability insurances, and paid time off.

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