June 06, 2022 Job Listing 1st shift

Client Services Supervisor

Summary

This position will monitor, supervise, and facilitate the customer service function by directing the activities of the customer service representatives (CSR’s) and to oversee the day-to-day department process in order to consistently meet the customer requirements and to maximize productivity and employee development.

Job Responsibilities

Maintain an Efficient Customer Service Department

  • Advise management in the handling of performance or other employee issues.
  • Provide employee development through training and individual coaching.
  • Assist the department manager to hire qualified staff in order to provide professional service to our customers.
  • Provide constructive, thorough, and accurate performance reviews as appropriate and deliver them in a timely manner.

Develop and maintain a good rapport with customers

  • Achieve client satisfaction through positive working relationships.
  • Respond on a timely basis to client requirements
  • Periodically visit clients for problem resolution, planning sessions, and to demonstrate an interest in their account.

Participate in problem solving and planning sessions

  • Cooperate with all areas of the company and be available as needed to assist in problem solving and act as department liaison to resolve issues.
  • Advise and counsel employees in the handling of problems or questions involving other departments.
  • Maintain good working relationships with peers, subordinates, and managers.

Support and Administer the Company’s Management objectives

  • Function as an active member of the supervisory team.
  • Support and promote the participation of employees toward the accomplishment of the company’s goals and objectives.
  • Participate in company meetings and committees as assigned and/or volunteered.
  • Communicate company and department goals and performance to employees.
  • Communicate company policies and procedures to employees.

Additional Responsibilities

  • Maintain & develop client accounts where needed
  • Meet with each team member at least quarterly to review individual performance
  • Recommend and pursue changes in policies and procedures to employees
  • Participate in team meetings
  • Communicate with manager on regular basis
  • Provide coverage for manager as appropriate

Required Skills

  • Strong management/supervisory and leadership abilities
  • Excellent oral and written communication skills
  • Analytical problem solving
  • Effective organizational skills

Required Education and Experience

  • Bachelor’s Degree preferred
  • 7+ years’ experience in the printing industry
  • Prior supervisory experience preferred

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